Terms & Conditions
1. Booking & Modifications
-
No-show is defined as the customer not being available at the pickup location for 30 minutes beyond scheduled time.
-
In case of a flight/train delay, please inform us in advance to avoid being marked as a no-show.
2. Cancellations & No‑Show Policy
-
Bookings must be made via our website, email, or WhatsApp.
-
Changes (timing, vehicle type, pickup/drop location) are allowed up to 6 hours before the scheduled start time for Airport Transfers and Hourly Rental. For outstation trips at least 3 days prior.
-
Modification fee: ₹0 (first change); subsequent changes: ₹100/change.
-
Fare differences (if any) will be adjusted in the final invoice.
Cancellation Policy for Airport Transfers and Hourly Rentals
Less than 4 hours or No-show
20% refund
6–24 hours before ride
50% refund
Full refund
More than 24 hours before ride
Refund Policy
Cancellation Time
Cancellation Policy for Outstation Trips
No refund
Within 24 hours
48 – 24 before ride
20% refund
48–72 hours before ride
48–72 hours before ride
60% refund
Full refund
72 hours before ride
Refund Policy
Cancellation Time
3. Komyut Extra Car Rental Usage Rates (Example)
₹18 (Min 300 km/day)
Outstation (Per Km)
₹18
Extra Kilometer
Extra Hour
₹210
8 Hr / 80 Km
₹2,600
₹1,700
4 Hr / 40 Km
Rate For Honda City
Rental Type For Honda City
Total Extra Payable - ₹690
Total Extra Payable - ₹420
Extra Charges - ₹210 × 2
Extra Charges - (₹210 × 2) + (₹18 × 15) = ₹420 + ₹270
Excess Usage - 2 Extra Hrs, 0 Extra Km
Excess Usage - 2 Extra Hrs, 15 Extra Km
Actual Usage - 7 Hr / 65 Km
Actual Usage - 7 Hr / 65 Km
Scenario 2
Scenario 1
4. Calendar Day Policy (Outstation Trips)
Outstation trips are billed based on calendar days, with a minimum daily usage of 250 or 300 kilometers per day (depending on the vehicle category).
-
A calendar day is defined as 12:00 AM to 11:59 PM.
-
Usage of the vehicle beyond 11:59 PM will be considered as an additional day and charged accordingly (i.e., additional 250/300 km minimum billing).
5. Driver Allowance For Outstation Trips
For rentals covering a full calendar day (i.e., 12:00 AM to 11:59 PM), the following driver allowance charges will apply:
-
Day Allowance: Mandatory for travel between 6:00 AM and 10:00 PM.
-
Early Morning Allowance: Applicable for usage between 12:00 AM and 6:00 AM, only if the driver is operating the vehicle during this time.
-
Late Night Allowance: Applicable for usage between 10:00 PM and 12:00 AM, only if the driver is operating the vehicle during this time.
6. Refund Processing
-
Refunds will be processed within 15 working days to the original payment method.
-
For bookings made through travel agents, their refund timelines apply.
7. Waiting Time Policy
-
Airport pickups: 1 Hour free waiting from flight landing time.
-
All other pickups: 20 minutes free.
-
Extra waiting will be charged at ₹100 per 15 minutes or as per vehicle class.
8. Inclusions & Extra Usage Charges
-
Packages include specified distance and duration.
-
Extra KMs and extra hours will be charged as per the rate card shared at the time of booking.
-
Parking, tolls, state permits, and intercity taxes are charged at actuals and must be reimbursed to the driver.
9. Vehicle Condition & Cleanliness
-
All vehicles are provided clean and sanitized.
-
Smoking, eating, or carrying pets inside the car is not permitted unless explicitly approved.
-
Excessive soiling or damage will attract a cleaning or repair fee, billed based on actuals.
10. Vehicle Availability & Replacements
-
If your booked vehicle is unavailable due to unavoidable reasons, Komyut will provide an equal or upgraded category vehicle at no extra cost.
-
In case of a downgrade, the price difference will be refunded.
-
If you choose to cancel due to unavailability, you will receive a full refund.
11. Driver Conduct & Responsibility
-
All drivers are professionally trained and verified.
-
Customers are requested to treat chauffeurs with respect. Misconduct by either party may result in ride cancellation.
-
Any breach of rules (e.g. carrying banned substances, unsafe behavior) may result in ride termination.
12. Insurance & Liability
-
Komyut vehicles are covered under comprehensive commercial insurance, including third-party liability.
-
Komyut is not liable for delays due to traffic, weather, strikes, or events outside our control.
13. Customer Data & Privacy
-
Your data (name, contact info, booking history) is used solely for providing and improving services.
-
We do not share your data with third parties except for operational purposes (e.g. assigning your ride to a driver/vendor).
-
By booking with Komyut, you agree to our data use and ride terms.