Terms and Conditions

1. Definitions

"Komyut" refers to Komyut Mobility, the operator of www.komyut.io and provider of chauffeur-driven car rental services. "Customer" refers to any individual or entity that books a service through Komyut. "Service" refers to all chauffeur-driven car rental services including airport transfers, outstation trips, hourly rentals and corporate transport.

2. Booking and Confirmation

Bookings are made via email, WhatsApp or phone. A booking is confirmed only after you receive written confirmation from our team with trip details and fare. Bookings are subject to vehicle and driver availability. We reserve the right to assign an equivalent or higher vehicle class if the requested vehicle is unavailable.

3. Pricing and Payment

All fares are quoted in Indian Rupees (INR) and are inclusive of the driver, fuel and vehicle. Tolls, parking charges and state entry taxes are charged at actuals and are not included in the quoted fare. Payment can be made via UPI, bank transfer, cash or corporate invoicing. Full payment is due upon completion of the trip unless a corporate credit arrangement is in place.

4. Cancellation Policy

Cancellations made more than 4 hours before the scheduled pickup time are free of charge. Cancellations within 4 hours of pickup incur a cancellation fee of up to 50% of the estimated trip fare. No-shows (failure to appear at the pickup point without prior notice) are charged the full estimated fare.

5. Modifications

Changes to your booking (pickup time, destination, vehicle type) can be requested via email or WhatsApp. Modifications are subject to availability. If a change results in a higher fare, the revised quote will be communicated before confirmation. Downgrades are adjusted at the time of billing.

6. Passenger Responsibilities

Passengers are expected to treat the vehicle and chauffeur with respect. Smoking is not permitted inside the vehicle. Any damage to the vehicle caused by passengers will be charged at repair cost. Passengers are responsible for their personal belongings — Komyut is not liable for items left behind in the vehicle, though we will make reasonable efforts to recover and return them.

7. Liability and Insurance

All Komyut vehicles carry comprehensive motor insurance as required by Indian law. In the event of an accident or breakdown, we will arrange an alternate vehicle at the earliest opportunity. Komyut's liability is limited to the fare paid for the specific trip. We are not liable for delays caused by traffic, weather, road conditions or events beyond our reasonable control.

8. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly at booking@komyut.io so we can resolve the matter promptly. If a resolution cannot be reached through direct communication, disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India.

9. Contact

For questions about these terms, contact us at:

• Email: booking@komyut.io
• Phone: 81478 19704
• Address: Smart Avenu, 28/A, 80 Feet Rd, near International Institute of Hotel Management, Michael Palaya, Indiranagar, Bengaluru, Karnataka 560075